Analysis of internal searches to optimize a website

One of the simplest configurations, and at the same time one of the most important, to perform in any Web Analyticstool. If you are not using a search box on your site, you are missing out on a great opportunity to know what visitors who come to your site are looking for.

And as web analytics is not only Google Analytics,in this article we will see how to do this analysis in both Google Analytics and Piwik.

Table of Contents

1. Configuring internal searches

The first thing we need is to find out what is the query parameter that our cms uses to identify the search word. The easiest way to find out the parameter is to perform a search on the site -for example “my search”-, and see which url the results page returns.

Example in Joomla:

busqueda_joomla

Example in WordPress

busqueda_wordpress

As we can see, the parameter to use is s if our site is wordpress, or searchword,on a Joomla site (these parameters will not always be, so this check must be done in each case).

1.1. Settings in Google Analytics

To access the settings we access the column “View” – > “View Settings” – > “Search settings on the site”

busqueda_sitio_1

In the “Query parameter” box, we will enter the parameter obtained in the previous check.

1.2. Configuration in Piwik

busqueda_configuracion_piwik

In the case of Piwik, the parameter is called “Question Parameter” and is accessed from the administration tab. In the case of Piwik, the parameters “q, query, s, search, searchword, k, keyword” are already preconfigured, so we will only have to modify the configuration if the search parameter is different from these.

2. Analysis of internal searches

By doing an analysis of the metrics we obtain in these reports, we will have a complete vision of what our users are looking for on our site… It may happen that users are looking for information that does not exist on the site, and it serves us to expand the content of the web, or it may even exist such information, but that there are usability problems that make users do not find it directly through the navigation menus.

2.1. Analysis in Google Analytics

Accessing the Google Analytics report from Behavior – > Site Searches, we will get a complete report with very useful metrics such as:

  • % of sessions with search
  • Total unique searches
  • Number of page views of results
  • % of search refinements
  • Time after search
  • Search home page

busqueda_resultados_ga

2.2. Analysis in Piwik

We access the report from Actions – > Internal search.

In this case the metrics that we will obtain are:

  • Number of searches
  • Search results pages
  • % search output
  • Pages following the search

busqueda_resultados_piwik

We see that the default metrics are less in the default report. However, in a more detailed analysis building segments you can obtain metrics very similar to those of Google Analytics.

3. Conclusion

The search box is one of the simplest and most effective tools to know what users are looking for on our site and with that information we can take optimization measures, such as adding content or improving the usability or structure of navigation menus.

If your site doesn’t have a search box, it should be for a compelling reason… if not, you should be installing one right now, and, of course, start measuring it… It is amazing how much information we can get with this measurement and with a basic analysis.