{"id":21522,"date":"2020-01-30T10:01:26","date_gmt":"2020-01-30T10:01:26","guid":{"rendered":"https:\/\/www.arimetrics.com\/glosario-digital\/showrooming"},"modified":"2026-06-26T17:50:48","modified_gmt":"2026-06-26T17:50:48","slug":"showrooming","status":"publish","type":"encyclopedia","link":"https:\/\/www.arimetrics.com\/en\/digital-glossary\/showrooming","title":{"rendered":"Showrooming"},"content":{"rendered":"<p><strong><img decoding=\"async\" class=\"boxpad wp-image-14918 size-full alignright\" src=\"https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/showrooming-1.jpg\" alt=\"showrooming\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/showrooming-1.jpg 300w, https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/showrooming-1-150x150.jpg 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Definition:<\/strong><\/p>\n<p>This defines the consumer behavior consisting of <strong>buying a product through the internet,<\/strong>which they have previously looked at and decided in a physical establishment.<\/p>\n<p>The opposite behavior to showrooming would be <a href=\"https:\/\/www.arimetrics.com\/en\/digital-glossary\/ropo\">ROPO,<\/a>where whereas consumers purchase in a store the product or service they have previously seen on the Internet.<\/p>\n\n<h2 class=\"indexed\"><span class=\"heading_text\">Why showrooming is practiced<\/span><\/h2>\n<p>Over the years since the arrival of the Internet, there has been a process of reversion from the web to <b>showrooming.<\/b> Initially, the Internet produced a higher rate of distrust in consumers, who felt safer acquiring the product physically. However, over time this distrust has disappeared and today consumers find in showrooming numerous advantages over the traditional purchase process.<\/p>\n<p>The main one is undoubtedly<b> savings.<\/b> Electronic stores, not having the high costs of a physical trade, have much more competitive prices so that we can find considerable discounts compared to conventional establishments.<\/p>\n<p>Another reason is comfort. When the volume of purchases is high, or we are talking about a product of large size or weight, having the option of having it arrive directly at home becomes an added value for the consumer.<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"indexed\"><span id=\"como-competir-contra-el-showrooming\" class=\"anchor\"><\/span><span class=\"heading_text\">How to compete against showrooming<\/span><\/h2>\n<p>In case of owning a physical establishment there are certain actions that can reverse the showrooming process and earn you the <a href=\"https:\/\/www.arimetrics.com\/en\/digital-glossary\/engagement\">engagement <\/a>of your customers in physical:<\/p>\n<ul>\n<li><b>It offers added value:<\/b>if you offer a service attractive enough that it cannot be given online, your customers will prefer to buy in the physical store.<\/li>\n<li><b>Exclusive content:<\/b>to offer for sale products that can only be purchased physically.<\/li>\n<li><b>Convince the consumer of your advantages:<\/b>do not pay for shipments or wait for delivery, more agile returns &#8230; There are numerous advantages of the physical format compared to the online one with which you can convince your customers.<\/li>\n<\/ul>\n<h2>Frequently asked questions about Showrooming<\/h2>\n<div class=\"geo-faq-block\">\n<details class=\"geo-faq-item\">\n<summary>What is Showrooming?<\/summary>\n<p>Definition: This defines the consumer behavior consisting of buying a product through the internet, which they have previously looked at and decided in a physical establishment. The opposite behavior to showrooming would be ROPO, where whereas consumers purchase in a store the product or service they have previously seen on the Internet. In the Arimetrics glossary it is placed in a digital marketing context to clarify its role, uses and practical implications.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>What is Showrooming used for in digital marketing?<\/summary>\n<p>It is used to better analyse an action, tool, channel or behaviour related to acquisition, measurement, communication, sales or user experience. Its value depends on applying it to a concrete decision.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>How is Showrooming related to a digital strategy?<\/summary>\n<p>It is related to digital strategy when it affects objectives, data, content, technology, campaigns or conversion processes. That is why it should be reviewed together with the business context, not as an isolated term.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>What should be considered when working with Showrooming?<\/summary>\n<p>It is advisable to review its definition, context, associated metrics, limitations and possible risks. It is also useful to validate whether the concept has a real impact on performance, user experience or decision-making.<\/p>\n<\/details>\n<\/div>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"DefinedTerm\",\n      \"@id\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\/showrooming#definedterm\",\n      \"name\": \"Showrooming\",\n      \"description\": \"Definition of Showrooming in the Arimetrics Digital Glossary.\",\n      \"inDefinedTermSet\": {\n        \"@type\": \"DefinedTermSet\",\n        \"name\": \"Arimetrics Digital Glossary\",\n        \"url\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\"\n      }\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"@id\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\/showrooming#faq\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What is Showrooming?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Definition: This defines the consumer behavior consisting of buying a product through the internet, which they have previously looked at and decided in a physical establishment. 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