{"id":20475,"date":"2020-01-29T23:12:31","date_gmt":"2020-01-29T23:12:31","guid":{"rendered":"https:\/\/www.arimetrics.com\/glosario-digital\/funnel"},"modified":"2026-05-11T22:45:23","modified_gmt":"2026-05-11T22:45:23","slug":"funnel","status":"publish","type":"encyclopedia","link":"https:\/\/www.arimetrics.com\/en\/digital-glossary\/funnel","title":{"rendered":"Funnel"},"content":{"rendered":"<p><img decoding=\"async\" class=\"boxpad alignright wp-image-14337 size-full\" src=\"https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/Funnel.png\" alt=\"Funnel\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/Funnel.png 300w, https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/Funnel-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"p1\"><b>Definition:<\/b><\/p>\n<p class=\"p1\">The <strong>conversion funnel<\/strong> or funnel is a concept used in e-commerce to describe the journey a consumer takes through an <a href=\"https:\/\/www.arimetrics.com\/en\/sem-ppc-agency-spain\">internet advertising<\/a> or search system, browsing an e-commerce website, and eventually converting to a sale.<\/p>\n<p class=\"p1\">The metaphor of a funnel is used to describe the decrease in numbers that occurs at each step of the process.<\/p>\n\n<h2 class=\"p5\">Why are funnels used?<\/h2>\n<p class=\"p5\">A funnel equals planning, strategy, and subsequent conversions.<\/p>\n<p class=\"p5\">Here are some of the reasons to create and analyze a conversion funnel:<\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s3\"> You can <strong>reduce the number of steps<\/strong> a user takes to become a lead or customer, so you get better results quickly.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"> It makes the <strong>web business have a lot of performance,<\/strong>since the whole strategy is oriented to make recruitment and sale online.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"> Communication <strong>is only done with qualified users,<\/strong> so mass marketing loses strength.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"><strong>Exclusive offers and discounts<\/strong> can be offered for users who are interested in the product or service.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"> With funnels you can <strong>better analyze the needs of customers<\/strong> and make the relationship with them more effective and personalized.<\/span><\/li>\n<\/ul>\n<h2 class=\"p10\"><span class=\"s4\">The different phases of a funnel<\/span><\/h2>\n<p class=\"p11\"><span class=\"s4\">5 phases can be distinguished in the conversion funnel:<\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Acquisition<\/span><\/h3>\n<p><span class=\"s4\">This phase consists <strong>of publicizing the brand or service through online marketing strategies<\/strong> such as content generation, SEO optimization or participation in social networks. The aim is to attract as many users as possible.<\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Activation<\/span><\/h3>\n<p><span class=\"s4\">In this phase we try to gain, little by little, <strong>the trust and interest of users.<\/strong><\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Retention<\/span><\/h3>\n<p><span class=\"s4\">The goal is for users to spend as much time as possible on the web <strong>to be able to retain them.<\/strong> In this phase it is very important that users become registers or <a href=\"https:\/\/www.arimetrics.com\/en\/digital-glossary\/lead\" target=\"_blank\" rel=\"noopener noreferrer\">leads.<\/a> The purpose is to keep track of these contacts by using these data.<\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Sale<\/span><\/h3>\n<p><span class=\"s4\">It is the end of the funnel or conversion funnel. It&#8217;s about <strong>transforming users into real customers.<\/strong><\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Reference<\/span><\/h3>\n<p><span class=\"s4\">Once the sale has been <strong>made, you must have a good after-sales service.<\/strong> This ensures that the customer is satisfied, so he will make a purchase again in the future and recommend the service to his contacts.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Frequently asked questions about Funnel<\/h2>\n<div class=\"geo-faq-block\">\n<details class=\"geo-faq-item\">\n<summary>What does Funnel mean in digital marketing?<\/summary>\n<p>Funnel refers to the concept described in this glossary entry: Definition: The conversion funnel or funnel is a concept used in e-commerce to describe the journey a consumer takes through an internet advertising or search system, browsing an e-commerce website, and eventually converting to a sale. The metaphor of a funnel is used to describe the decrease in numbers that occurs at each step of the process. It gives teams a shared vocabulary for analysing digital projects.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>When should teams pay attention to Funnel?<\/summary>\n<p>Teams should review Funnel when it affects acquisition, measurement, user experience, content, automation or campaign performance. The important step is to connect the definition with a real decision.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>How is Funnel used in a digital strategy?<\/summary>\n<p>Funnel is used by translating the concept into practical checks: where it appears in the funnel, which data or channel is involved and whether it needs optimisation, monitoring or documentation.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>What is a common mistake when interpreting Funnel?<\/summary>\n<p>A common mistake is using Funnel too broadly. It is better to verify the context, the tool or the metric involved before making strategic or technical conclusions.<\/p>\n<\/details>\n<\/div>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"DefinedTerm\",\n      \"@id\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\/funnel#definedterm\",\n      \"name\": \"Funnel\",\n      \"description\": \"Definition of Funnel in the Arimetrics Digital Glossary.\",\n      \"inDefinedTermSet\": {\n        \"@type\": \"DefinedTermSet\",\n        \"name\": \"Arimetrics Digital Glossary\",\n        \"url\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\"\n      }\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"@id\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\/funnel#faq\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What does Funnel mean in digital marketing?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Funnel refers to the concept described in this glossary entry: Definition: The conversion funnel or funnel is a concept used in e-commerce to describe the journey a consumer takes through an internet advertising or search system, browsing an e-commerce website, and eventually converting to a sale. 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The metaphor of a funnel is used to describe the decrease in numbers that occurs at each step of [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"template":"","encyclopedia-tag":[337],"class_list":["post-20475","encyclopedia","type-encyclopedia","status-publish","hentry","encyclopedia-tag-funnel-en"],"_links":{"self":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/encyclopedia\/20475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/encyclopedia"}],"about":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/types\/encyclopedia"}],"author":[{"embeddable":true,"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/users\/20"}],"wp:attachment":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/media?parent=20475"}],"wp:term":[{"taxonomy":"encyclopedia-tag","embeddable":true,"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/encyclopedia-tag?post=20475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}