{"id":20475,"date":"2020-01-29T23:12:31","date_gmt":"2020-01-29T23:12:31","guid":{"rendered":"https:\/\/www.arimetrics.com\/glosario-digital\/funnel"},"modified":"2026-06-26T14:45:26","modified_gmt":"2026-06-26T14:45:26","slug":"funnel","status":"publish","type":"encyclopedia","link":"https:\/\/www.arimetrics.com\/en\/digital-glossary\/funnel","title":{"rendered":"Funnel"},"content":{"rendered":"<p><img decoding=\"async\" class=\"boxpad alignright wp-image-14337 size-full\" src=\"https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/Funnel.png\" alt=\"Funnel\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/Funnel.png 300w, https:\/\/www.arimetrics.com\/wp-content\/uploads\/2020\/01\/Funnel-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"p1\"><b>Definition:<\/b><\/p>\n<p class=\"p1\">The <strong>conversion funnel<\/strong> or funnel is a concept used in e-commerce to describe the journey a consumer takes through an <a href=\"https:\/\/www.arimetrics.com\/en\/sem-ppc-agency-spain\">internet advertising<\/a> or search system, browsing an e-commerce website, and eventually converting to a sale.<\/p>\n<p class=\"p1\">The metaphor of a funnel is used to describe the decrease in numbers that occurs at each step of the process.<\/p>\n\n<h2 class=\"p5\">Why are funnels used?<\/h2>\n<p class=\"p5\">A funnel equals planning, strategy, and subsequent conversions.<\/p>\n<p class=\"p5\">Here are some of the reasons to create and analyze a conversion funnel:<\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s3\"> You can <strong>reduce the number of steps<\/strong> a user takes to become a lead or customer, so you get better results quickly.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"> It makes the <strong>web business have a lot of performance,<\/strong>since the whole strategy is oriented to make recruitment and sale online.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"> Communication <strong>is only done with qualified users,<\/strong> so mass marketing loses strength.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"><strong>Exclusive offers and discounts<\/strong> can be offered for users who are interested in the product or service.<\/span><\/li>\n<li class=\"li8\"><span class=\"s3\"> With funnels you can <strong>better analyze the needs of customers<\/strong> and make the relationship with them more effective and personalized.<\/span><\/li>\n<\/ul>\n<h2 class=\"p10\"><span class=\"s4\">The different phases of a funnel<\/span><\/h2>\n<p class=\"p11\"><span class=\"s4\">5 phases can be distinguished in the conversion funnel:<\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Acquisition<\/span><\/h3>\n<p><span class=\"s4\">This phase consists <strong>of publicizing the brand or service through online marketing strategies<\/strong> such as content generation, SEO optimization or participation in social networks. The aim is to attract as many users as possible.<\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Activation<\/span><\/h3>\n<p><span class=\"s4\">In this phase we try to gain, little by little, <strong>the trust and interest of users.<\/strong><\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Retention<\/span><\/h3>\n<p><span class=\"s4\">The goal is for users to spend as much time as possible on the web <strong>to be able to retain them.<\/strong> In this phase it is very important that users become registers or <a href=\"https:\/\/www.arimetrics.com\/en\/digital-glossary\/lead\" target=\"_blank\" rel=\"noopener noreferrer\">leads.<\/a> The purpose is to keep track of these contacts by using these data.<\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Sale<\/span><\/h3>\n<p><span class=\"s4\">It is the end of the funnel or conversion funnel. It&#8217;s about <strong>transforming users into real customers.<\/strong><\/span><\/p>\n<h3><b><\/b><span class=\"s4\">Reference<\/span><\/h3>\n<p><span class=\"s4\">Once the sale has been <strong>made, you must have a good after-sales service.<\/strong> This ensures that the customer is satisfied, so he will make a purchase again in the future and recommend the service to his contacts.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Frequently asked questions about Funnel<\/h2>\n<div class=\"geo-faq-block\">\n<details class=\"geo-faq-item\">\n<summary>What is Funnel?<\/summary>\n<p>Definition: The conversion funnel or funnel is a concept used in e-commerce to describe the journey a consumer takes through an internet advertising or search system, browsing an e-commerce website, and eventually converting to a sale. The metaphor of a funnel is used to describe the decrease in numbers that occurs at each step of the process. In the Arimetrics glossary it is placed in a digital marketing context to clarify its role, uses and practical implications.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>What is Funnel used for in digital marketing?<\/summary>\n<p>It is used to better analyse an action, tool, channel or behaviour related to acquisition, measurement, communication, sales or user experience. Its value depends on applying it to a concrete decision.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>How is Funnel related to a digital strategy?<\/summary>\n<p>It is related to digital strategy when it affects objectives, data, content, technology, campaigns or conversion processes. That is why it should be reviewed together with the business context, not as an isolated term.<\/p>\n<\/details>\n<details class=\"geo-faq-item\">\n<summary>What should be considered when working with Funnel?<\/summary>\n<p>It is advisable to review its definition, context, associated metrics, limitations and possible risks. It is also useful to validate whether the concept has a real impact on performance, user experience or decision-making.<\/p>\n<\/details>\n<\/div>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"DefinedTerm\",\n      \"@id\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\/funnel#definedterm\",\n      \"name\": \"Funnel\",\n      \"description\": \"Definition of Funnel in the Arimetrics Digital Glossary.\",\n      \"inDefinedTermSet\": {\n        \"@type\": \"DefinedTermSet\",\n        \"name\": \"Arimetrics Digital Glossary\",\n        \"url\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\"\n      }\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"@id\": \"https:\/\/www.arimetrics.com\/en\/digital-glossary\/funnel#faq\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What is Funnel?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Definition: The conversion funnel or funnel is a concept used in e-commerce to describe the journey a consumer takes through an internet advertising or search system, browsing an e-commerce website, and eventually converting to a sale. 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The metaphor of a funnel is used to describe the decrease in numbers that occurs at each step of [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"template":"","encyclopedia-tag":[337],"class_list":["post-20475","encyclopedia","type-encyclopedia","status-publish","hentry","encyclopedia-tag-funnel-en"],"_links":{"self":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/encyclopedia\/20475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/encyclopedia"}],"about":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/types\/encyclopedia"}],"author":[{"embeddable":true,"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/users\/20"}],"wp:attachment":[{"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/media?parent=20475"}],"wp:term":[{"taxonomy":"encyclopedia-tag","embeddable":true,"href":"https:\/\/www.arimetrics.com\/en\/wp-json\/wp\/v2\/encyclopedia-tag?post=20475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}